I have a new desktop HP Envy 700-23qe machine running Windows 8.1. I'm having problems with connecting to my home WiFi network. The computer shows and detects networks, but it can't connect to any of them. When I select the network to connect, enter in the password key, and press "connect", it shows "Windows was unable to connect to .... WiFi (the name of the network). I beleive that it has something to do with the desktop, as I can sucessfully connect to this network via iphone, ipad, etc... with the same password credential entered above with the desktop.
Can you please walk me through the steps I would need to take to ascertain the issue and remedy. I would like to understand the problem before I send the machine back to HP.
Your help is much appreciated!