Hi
I have bought a pavillion x2 11.6" 2in1 a fortnight ago and am constantly thrown out of my internet link to explorer (says I have no internet connection) despite the internet access bars showing full connection. My internet provider is virgin. My old PC whcih runs windows 7 and my daughter's new HP split x2 13" which runs windows 8.1 all connect fine to the router at my house and my new pavillion x2 links fine to the interntet through wifi at her house and at work without any issue.
I have tried re-setting my router on many occasions and this solves the problem for about a minute at best. We bought both laptops through Curry's but they refuse to come to the house to do a setup despite offering to pay for the service and they say there is no fault woth the PC because it works in some locations.
Sometimes investigating the nework issue comes up with a network connectivity problem ( 999), other times it says to re-set the router/modem - but as previously stated this only solves the problem for a very short length of time also HP performs automatice reapirs - (Reset the "IntelR wireless-N 7260" adapter) which also lasts about a minute.
Having spent £429 on this nice piece of kit please can someone help me to get my emails and internet?
Further to my original message above;
The 2 in 1 is an HP Pavillion x2 11-hoo3sa 11.6" F4T44EA#ABU
I have updated the media tek 802.11 wireless LAN adaper driver. It advised removing the previous driver but I did not do this as was unsure where to locate it - can this be done now? I had previously updated the intel 7260 wireless LAN driver (that had made no difference) There are two other network di=river updates but they don't seem to be linked to my problem so I did not download them. I have not had chance to try out the new driver yet as I have to go elsewhere to access the internet to communicate with you all. If I assign a fixed address as suggested before would that mean it won't connect when I am anywhere else?
I am a fairly confident PC user - the technical stuff is past my comfort zone but will try to follow instructions.
Please help